◆ Corrections & updates
Corrections & updates
Readers trust a review site less because it claims to be accurate and more because it shows what happens when it is not. At Madcortes we compare 9 online pokies brands for Australian players, and details such as wagering rules, withdrawal limits and payment options change often. When we get something wrong, we want to say so plainly, fix it quickly and leave a clear note so you can see what changed and why.
What counts as a correction
A correction is any change that fixes a fact a reader might rely on: a bonus amount, wagering requirement, withdrawal limit, payment method, game provider, RTP figure or a statement about safer gambling tools. These get a dated note on the page. A cosmetic edit fixes spelling, grammar, broken formatting or wording that does not change meaning, and we make those quietly without a note.
- A review listing the wrong wagering requirement for a welcome bonus after the casino changed its terms.
- Stating that PayID withdrawals were available when the casino only accepted PayID for deposits.
- Naming the wrong provider for a pokie, or quoting an RTP figure from a different version of the game.
- Describing a deposit limit or self-exclusion tool that the casino had since removed or renamed.
How to report an error
- The page address or the name of the brand review where you spotted the problem.
- The exact sentence or figure you believe is wrong, copied as it appears on the page.
- What you think the correct information is, with a source such as the casino's terms page or a screenshot.
- The date you checked, since casino terms and payment options can change without notice.
editor@madcortes.com · Contact us
What happens next
- An editor reads your report sent to editor@madcortes.com and confirms which page and claim it concerns.
- Rebecca Thornton or another member of the team rechecks the detail directly against the casino's current terms, cashier or support team.
- If the claim turns out to be wrong, we correct the page and add a dated note explaining what changed.
- We reply to let you know the outcome, including when we conclude the original text was accurate.
How reviews get updated
Review pages are revisited on a regular schedule and whenever something prompts a check, such as a reader report, a change in bonus terms, a new payment option or a shift in how a casino handles Australian players. Each update is checked by a second editor before it goes live. The date at the top of a review shows the last full check, and correction notes sit at the bottom of the page.
Frequently Asked Questions
Do casinos or partners ever ask you to change a review?+
Sometimes an operator points out that a term has changed, and we treat that like any other report: we check it ourselves before editing anything. Commercial relationships do not decide what a review says. If a partner asks us to remove a fair criticism or soften a rating, the answer is no, and the text stays as written.
Will you tell me if my report did not lead to a change?+
Yes. If we recheck the detail and find the review was accurate, we reply and explain what we checked and where. Casino terms can differ by region or account type, so a mismatch is not always an error on either side. We would rather explain that clearly than leave you wondering whether anyone read your message.
Can I report a problem with my own casino account here?+
We can note it if it points to a wider issue in a review, such as delayed withdrawals or unclear terms, but we cannot resolve disputes for individual accounts. For that, contact the casino's support team first and keep records. For general questions use info@madcortes.com; for review errors use editor@madcortes.com.